Policies 

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Order Notice

A minimum of 14 days’ notice is required for all orders, subject to availability.

I may accommodate rush orders at my discretion, subject to availability.

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Payment Policy

A 50% non-refundable deposit or full payment is required to secure your order. The remaining balance must be paid at least 7 days prior to pickup.

Orders are not confirmed until the deposit is received. If I do not receive final payment by the due date, I may cancel or forfeit the order.

For orders $70 and under, full payment is required at the time of booking.

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Cancellation & Refund Policy

Deposits are non-refundable under all circumstances.

If you cancel 14 days or more before your scheduled pickup date, any amount paid beyond the deposit will be refunded, even if the order was paid in full.

Cancellations made less than 14 days before pickup are not eligible for a refund, as preparation and ingredient sourcing will have already begun.

Rescheduling may be possible depending on availability but is not guaranteed.

 

Order Changes

Any changes to an order must be requested at least 7 days before pickup. Changes are subject to availability and may result in additional charges.

 

Custom Design Policy

I love bringing your vision to life! Inspiration photos are always welcome, including designs I've created in the past. However, I create all custom orders with my own creative approach.

Exact replicas are not guaranteed, as each order is designed to be unique. Minor variations in colour, layout, or design details may occur.

All colours are hand mixed, so slight variations in shade may occur. Dark or vibrant colours (including deep reds, blues, and black) may result in some colour transfer when eating, which is normal and unavoidable with richly coloured buttercream or icing.

 

Pick-Up Policy

All orders are picked up in Brampton, ON, unless otherwise agreed upon in advance. The exact pickup location will be provided once your order is confirmed.

Please pick up as close to your scheduled pick-up time as possible.

A 10-minute grace period is provided after this time; pickup may need to be rescheduled to my next available time, as I cannot guarantee availability outside of your scheduled pickup time. 

If you are running late, please let me know as soon as possible. 

Orders not picked up within 4 hours of the scheduled time, without prior notice, will be considered forfeited, and no refunds will be issued.

 

Product Responsibility

Once an order has been picked up or delivered, BriSweets is not responsible for any damage, melting, or mishandling. Please transport your order with care and store it according to the provided instructions.

 

Allergy Notice

While many of our desserts are nut-free, all products are made in a home kitchen that handles common allergens, including dairy, eggs, nuts, wheat, soy, gluten, and other potential allergens.

Although I take precautions, I cannot guarantee against cross-contamination.

 

Photography Notice

BriSweets reserves the right to photograph and share completed orders on our website and social media platforms.

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